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Tech News Headlines:
Revamped Macromedia site irks customers
Chipmakers ponder antipiracy plans
Slump in network gear chills Nokia

Revamped Macromedia site irks customers

A redesign of software maker Macromedia's main Web site is attracting criticism from customers because it doesn't work with some browsers, including Apple Computer's much-hyped Safari.

Macromedia launched a beta, or test version, of the revamped site last week, aimed partly at spreading the company's message about using its Flash animation software to create more attractive and useful sites. The new site is built entirely in Flash, allowing it to use sophisticated animation for navigating menus and other tasks.

While eye-catching, the new site is drawing complaints in online forums, partly because the site won't work with some Web browsers, including Apple's Safari and the increasingly popular Opera browser.

Safari incompatibility is a particularly delicate issue, because design professionals who use Macromedia's products represent one of Apple's most important core audiences.

"This is, according to some, the best browser ever developed and the future of browsing from a Macintosh-platform standpoint," Dylan Hamilton, a Des Moines, Iowa, Web developer, said in an e-mail interview. "To not amend the site and/or work with a browser development group to correct the compatibility issues would seriously undermine Macromedia's credibility in that development arena in the future."

Joey Janisheck, an Austin, Texas-based Web developer, agreed that the lack of Safari support is a glaring omission. "I definitely believe that Macromedia is alienating their core developer superstars with their latest Web site offering," he said. "It is too slow, a bandwidth hog and doesn't work with a browser that many of these Flash developer superstars are using. Whether this is 'a lot' of people I'm not sure, but surely they are the alpha developers that so many of us read and trust."

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Al Ramadan, an executive vice president at Macromedia, said company representatives are scheduled to meet with Apple developers Wednesday to iron out Safari compatibility issues. Macromedia is also working with Opera to support that browser. He noted that the Macromedia site does work--but very slowly--with those browsers, which represent less than 5 percent of traffic to the site.

"Safari and Opera aren't perfectly optimized with Flash--we understand it, we know it and we're working on it," Ramadan said. "I expect to get resolution on this in the next couple of weeks."

Others object to lengthy waits for their browser to load the home page, confusing menus and other navigational issues. Macromedia has stressed Flash's ability to improve such "usability" issues, but the company's site shows just the opposite, said Hal Pawluk, a Los Angeles advertising consultant.

"Right now, the site is 'All Flash, no dash,'" he said. "The pages need to load much, much faster. I'm on a cable modem...I was not able to use the link I wanted to use for 37 seconds. Most surfers, including many developers, are still on dial-up lines, so multiply those times by at least a factor of five."

"The Flash content slows page presentation and does not add anything," Pawluk continued. "It looks nice, but Macromedia doesn't seem to realize that they're not an entertainment site. Most visitors to their site will be people trying to get a job done, not just looking for eye-candy."

Tony Lopez, executive producer at Macromedia, said that while the company's developers are working to improve initial load times for the home page, initial usability tests show the site is doing its job. Improved menu structures and inventive use of Web applications allow customers to complete common tasks--such as downloading software extensions or purchasing products--much faster.

"The initial download might take a little longer, but the process of going through there and finding what you want is a lot faster," Lopez said. "The total experience is much faster."

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Opening access
Other site visitors have expressed concerns about accessibility--how easily the site can be used by people with disabilities who need to use adaptive technology. Macromedia's solution is to offer a version of each page in plain hypertext markup language (HTML), the basic language of the Web. But Diana-Marie Travis, a southern California Web designer, said it's hard to find and difficult to use the HTML pages.

"My daughter is disabled and does not use a mouse to navigate the Internet--she would never be able to navigate this site," Travis said. "The HTML version does work properly, (but) the link to it is minuscule. The load time is so long I gave up trying to find anything. I realize Macromedia's need to advertise Flash, but this goes beyond advertisement and borders on irresponsibility."

Lopez said a link to the HTML version is clearly displayed on each page of the Macromedia site. Accessibility experts were involved in the site design from early on, he added.

"I think we're better than the vast majority of sites when it comes to accessibility," he said. "It's incredibly important for us."

Ramadan said the majority of Macromedia customers have been positive about the redesign, and most dissenters just need time to adjust.

"When you move from an HTML world into a much richer desktop-oriented world, that's a big change, and people just have difficulty with change," he said. "Any time you change a Web site, there's an initial week or so where people don't feel comfortable yet and you hear a lot of feedback."

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Chipmakers ponder antipiracy plans

Plans to hard-wire copy protection into popular digital music and video devices are being shelved as the consumer-electronics industry grapples interminably with antipiracy policies, standards and consumer rights.

Until recently, many makers of chips for consumer-electronics devices had hoped to build anticopying technology into the chips themselves, a process known as "hard coding." That technique speeds up a device, saves on battery power, and makes the antipiracy technology harder to break through. Prominent security researchers say that hardware-based rights management technologies are more secure than alternatives that rely primarily on software.

Chipmakers have not completely abandoned efforts to create such copy protection features. But developers now say that they're ready to move ahead with what some call a second best alternative in order to feed surging demand for chips bound for new multimedia devices such as MP3 players, cell phones and PDAs. This so-called soft coding--putting antipiracy rules into software that is more accessible to users--is slower and less secure, but lets companies adapt to rapid changes in the market more easily, developers say.

"In the past we've invested in hardware security that has not borne fruit," said Michael Maia, vice president of marketing for Portal Player, a company that makes multimedia chips focused on portable devices. "But there's a big risk there, because the market changes so much. Until it stabilizes enough, we will be soft-coding."

The impasse over copy protection has stretched on for years, feeding distrust between the entertainment industry and consumer-electronics makers swept up in the digital technology revolution. Delays in hammering out antipiracy features for MP3 players and other devices have led to at least one proposal for legislation that would mandate the creation of a government-backed copy protection standard--a plan that was greeted with a standing ovation in Hollywood and catcalls in Silicon Valley.

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That doesn't mean chipmakers oppose hard-wired copy controls. Indeed, the trend toward software-based protection is at odds with the longer-term direction of companies such as Intel and Microsoft, and their so-called trusted computing initiatives. Under both companies' plans, a hardware-based authentication system would let computers guard against hackers' intrusions and viruses, as well as potentially block use of pirated software, songs or movies.

Hard coding has proven extraordinarily elusive, however, making software-based copy controls the best alternative for bringing passable, but not perfect, antipiracy features to the coming generation of digital devices.

"For the average user, soft coding is sufficient. For the hacker, soft coding leads to a wide-open hole," said Maia. "But that's the reality right now, because the business is in flux."

Not perfect
Average music listeners surely will have little idea how deeply antipiracy technology might permeate the products they buy. But small differences in built-in rights-management technology can translate into big headaches for consumers, and ultimately have substantial influence over the success or failure of consumer products and digital music business models.

A few examples of that influence have already been seen today. Most MP3 players do not have any antipiracy, or digital rights management (DRM), technology built in. That has led the legal online music services to bar most transfers of songs to portable devices, creating a Byzantine list of what can and can't be done with music downloaded through services like MusicNet and PressPlay.

On the flip side, Sony has been one of the few companies to release portable music players with digital rights management technology built in, but some consumers have criticized its products as a result.

Chipmakers have watched the battles between record companies, consumer groups, file-swappers and legislators for the past year with some impatience. One constant has been Microsoft's rapid growth into the leading rights-protection company, while other once-prominent rivals such as Intertrust and Reciprocal have faltered.

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Content companies have pushed manufacturers to support rights-management technology for years. Early cross-industry collaborations such as the Secure Digital Music Initiative (SDMI) failed, however. Individual device manufacturers and chipmakers have more pragmatically been signing licenses to use varying digital rights management technologies over time, although few piracy-fighting devices have seen their way to shelves in the United States.

"The hardware companies get stuck in the middle," said Mike McGuire, an analyst with GartnerG2, a division of the Gartner research firm. "This issue is going to be part of an ongoing set of negotiations between content and device manufacturers."

Despite a move away from building the rights-management tools deeply into chips, chipmakers' strategies remain widely varied. Given the long lead time in designing and building chips--often 18 months or more--this is one sign that DRM support is likely to be scattered and haphazard for some time to come.

Giant Texas Instruments has long eschewed hard-coding DRM technology into its chips, for example, despite the potential speed and memory gains.

"Our philosophy has always been that DRM should be software," said Randy Cole, chief technologist for Texas Instruments' Internet audio business. "The advantage to that is that it's changeable in the field."

What that means is that if a consumer is able to break through the antipiracy technology on a device such as an MP3 player, it can be restored automatically the next time the device is connected to the Net, Cole said.

Other functions that support antipiracy technology are increasingly being added more deeply into multimedia chips, however. Maia's company, which has focused on creating chips for mobile devices such as cell phones, is working on features that can speed up decryption of protected files such as songs that are transmitted over cell phone networks. That falls short of the benefits of putting the full rights-management system on the chip itself, however.

GartnerG2's McGuire said he expects the hardware manufacturers and chipmakers to stay out of the fray as much as possible until there is more clarity in the market and in the public policy arena. Given the different needs of different kinds of devices, the market may always be fractured, he noted.

"You're going to see some more false starts, but I think the notion here is that there is going to be ongoing experimentation," McGuire said. "Practically, we do not believe there's going to be a single magic bullet."

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Slump in network gear chills Nokia

Nokia warned of weaker sales and earnings in the first quarter, largely due to plunging demand for networking equipment.

The world's largest handset and leading networking maker warned it expected January-March sales to decline slightly year over year from $7.74 billion (7.01 billion euros) a year ago. In January, Nokia had warned sales would be slightly weaker than flat to 9 percent growth.

"Overall, the results for Nokia were in line with our expectations, although networks were weaker than expected. We were positively surprised by sales growth in handsets. But we still see this as a risk factor,'' said Thomas Langer at investment bank WestLB Panmure. He rates Nokia "underperform.''

Nokia makes more than one in three mobile phones sold worldwide each year and has a global market share more than double that of its nearest rival Motorola. It is also among the biggest sellers of networking gear, such as base stations and radio equipment, that enable mobile phone calls.

The company said the downgrade was largely due to weaker-than-expected sales of networking equipment--with this division expected to post a loss in the first quarter--and the costs related to the launch of high-speed third-generation mobile networks.

The mid-quarter update comes just before the tech bellwether makes its presentation in Germany at the CeBit electronics fair, a traditional launch pad for new products.

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Given extremely poor visibility, with markets hurt further by the threat of war in Iraq, Nokia--as expected--gave no outlook beyond the first quarter. It issues its full first-quarter report on April 17.

Nokia warned it expected its network unit, which makes up around 20 percent of group sales, to post a substantial pro forma operating loss in the first quarter--the unit's first loss since Nokia started quarterly reporting in 1996.

"Sales of Nokia networks for the first quarter are expected to decline by 15 to 20 percent year on year, as operators in all major regions continue to decrease the level of their investment,'' Nokia said in a statement.

Largely due to poor sales related to networks, Nokia last year cut its sales outlook six times and reported an annual fall in revenue for the first time in more than a decade.

To counter the effects of weaker demand for its products and poor general conditions Nokia has cut staff, closed some plants and reined back spending, particularly on research and development in its struggling network division.

Rivals, such as Ericsson and Motorola, have taken similar measures although job cuts have been significantly more severe.

Nokia trimmed its forecast of pro forma earnings per share in the quarter to 17 cents to 19 cents from a previous target of 17 cents to 21 cents. This compares with earnings per share of 21 cents in the same quarter last year.

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